How to delete your LeagueX account — flow, retention, refund.
LeagueX supports account deletion through an in-app flow. This page walks through the deletion steps, the 30-day data retention window, the cash-balance refund and what is deleted vs. retained.
Five steps from decision to permanent deletion.
Open Account
Tap Account → Security → Delete account.
Confirm reason
Pick a reason from the list (optional) and confirm the deletion request.
Verify OTP
An OTP goes to the registered mobile number. The OTP is valid for 30 minutes.
30-day retention
The account moves to a 30-day retention state. Sign-in is disabled. Cash balance refund is initiated.
Permanent deletion
After 30 days, the account and all personal data are permanently deleted. Anonymised aggregate statistics may be retained.
What happens to your balance.
The cash balance is refunded to the registered bank account within 7 business days of the deletion request. Bonus balance expires with the deletion and is not refunded. Active contest entries are settled normally — the entry fee and any winnings are processed before the deletion completes.
The desk publishes a deletion-completion email once the cash refund settles. If the email does not arrive within 10 business days, file a ticket with customer care.
What is deleted, what is retained.
| Data | Retention | Note |
|---|---|---|
| Name, mobile, email | Deleted at 30 days | Permanent deletion |
| PAN card photograph | Deleted at 30 days | Permanent deletion |
| Aadhaar hash | Deleted at 30 days | Permanent deletion |
| Bank account (last 4) | Deleted at 30 days | Permanent deletion |
| Contest history | Anonymised aggregate retained | For platform statistics |
| Transaction records | Retained 7 years per RBI rules | Required by regulation |
| Support tickets | Retained 2 years | For audit and dispute resolution |
The 30-day window is reversible.
If you change your mind inside the 30-day retention window, sign back in with your original credentials and the deletion is cancelled. The cash-balance refund is cancelled and your balance is restored. After 30 days, the account is permanently deleted and cannot be recovered.
Deletion questions readers ask.
Can I delete my account from the website?
No — the deletion flow runs inside the app for identity-verification reasons. The desk does not accept deletion requests over email or chat.
What if I can't sign in to start the deletion?
Contact customer care with your registered email and the last four digits of your registered bank account. The desk verifies identity manually and starts the deletion.
Does deletion cancel active contests?
No. Active contest entries are settled normally. The deletion completes after the contest settlement.
Notes from the editorial desk.
What gets deleted, what stays
The desk deletes the name, mobile, email, PAN card photograph, Aadhaar hash and bank account last-four at the 30-day mark. Anonymised aggregate contest statistics are retained. Transaction records are retained 7 years per RBI rules. Support tickets are retained 2 years for audit. The 30-day window is reversible; after 30 days, deletion is permanent.
Why the 30-day window is reversible
The 30-day window is reversible so readers can change their mind without losing data. If you sign back in within 30 days with your original credentials, the deletion is cancelled and the cash-balance refund is reversed. After 30 days, the account is permanently deleted and cannot be recovered.
Cash balance refund timing
The cash balance is refunded to the registered bank account within 7 business days of the deletion request. Bonus balance expires with the deletion. Active contest entries are settled normally before the deletion completes. The desk sends a deletion-completion email once the cash refund settles.
Active contests at the time of deletion
Active contest entries are settled normally. The entry fee and any winnings are processed before the deletion completes. The deletion is held in pending state until all active contests have been scored. The desk notifies you when the deletion transitions from pending to permanent.
KYC document retention
PAN card photographs and Aadhaar hashes are deleted at the 30-day mark. Bank account last-four digits are deleted at the 30-day mark. Transaction records are retained 7 years per RBI rules. The desk does not retain full bank account numbers or full Aadhaar numbers at any point.
How to start the deletion from a lost device
If you cannot sign in to start the deletion (lost device, forgotten password), contact customer care with the registered email and the last four digits of the registered bank account. The desk verifies identity manually and starts the deletion. The deletion window begins when the desk initiates the request, not when the device is recovered.
Family-initiated deletion
The desk can freeze or delete an account on a written family-member request. The request must include the requester's name, relationship to the account holder, and supporting evidence of the relationship. The desk investigates within 7 days. Family-initiated deletion is rare and treated with care.